Privacy Policy

Here's the deal - we use your info to run the business and keep your wheels turning:

• Schedule appointments and manage service requests
• Order parts specific to your vehicle
• Contact you about your service status or if we find additional issues
• Process payments and maintain financial records
• Send service reminders (like when you're due for an oil change)
• Improve our services based on feedback and common repair patterns
• Comply with legal requirements and warranty obligations

We won't spam you with junk. If we send promotional stuff about new services or special deals, you can opt out anytime. One click and you're done.

Security's not just about alarm systems for the shop - we take digital protection seriously too:

• Encrypted Storage: Your data's locked up with industry-standard encryption
• Limited Access: Only staff who actually need your info can see it - not the whole team
• Secure Payment Processing: We use PCI-compliant payment processors, so your card details never sit on our servers
• Regular Backups: We back everything up securely so if something goes sideways, your records are safe
• Updated Systems: We keep our software patched and secure - like maintaining a car, you can't skip the updates

No system's bulletproof, but we're doing everything reasonable to keep your info locked down tighter than a torqued lug nut.

We're not selling your info to random third parties. Period. But sometimes we need to share limited data to get the job done:

• Parts Suppliers: When ordering specific parts for your vehicle, they need your VIN and sometimes contact info for shipping
• Payment Processors: Companies like Stripe or Square that handle credit card transactions securely
• Warranty Providers: If you've got a warranty on parts or service, we share relevant repair records
• Legal Requirements: If the law says we gotta hand over records (like a court order), we have to comply
• Insurance Companies: Only if you're making a claim and authorize us to share repair details

Everyone we work with is required to keep your info confidential. We don't partner with sketchy operations.

Yeah, we use cookies - but not the chocolate chip kind. These are tiny files that help the website work better:

• Essential Cookies: Keep you logged in, remember your preferences - basic stuff the site needs to function
• Analytics Cookies: Help us see which pages get traffic, how long folks stick around - lets us improve the site
• No Creepy Ads: We're not using cookies to follow you around the internet showing you car part ads everywhere

Most browsers let you control cookies in settings. Block 'em if you want, though some site features might not work as smooth.

We use basic Google Analytics to understand site traffic. If you're not cool with that, browser extensions like uBlock Origin can block it.

Under Canadian privacy laws (PIPEDA), you've got some solid rights when it comes to your personal data:

• Access Your Info: Ask us what data we've got on file for you - we'll show you
• Correct Mistakes: If something's wrong (like an old phone number), let us know and we'll fix it
• Request Deletion: Want us to erase your records? We can do that, unless we're legally required to keep 'em (like for tax purposes)
• Opt Out of Marketing: Don't want service reminders or promo emails? Unsubscribe anytime
• Data Portability: Want your service history in a file you can take elsewhere? We can export that for you
• Withdraw Consent: Change your mind about how we use your data? You can revoke permission

To exercise any of these rights, shoot us an email at info@shadowvexchronicle.info or give us a call. We'll get back to you within 30 days.

We don't hoard data forever. Here's how long we typically hang onto stuff:

• Active Customers: Service records kept as long as you're bringing vehicles to us - helps track maintenance history
• Inactive Accounts: If you haven't been in for 7 years, we'll reach out to see if you want us to keep or delete your records
• Financial Records: Tax law requires we keep invoices and payment records for 7 years
• Warranty Info: Kept for the duration of any warranties plus a reasonable period after
• Marketing Lists: Cleaned up regularly - if you unsubscribe, you're gone within 30 days

When we delete data, it's gone for good - not just hidden. We use secure deletion methods so it can't be recovered.

We're based in Vancouver, BC, and we keep your data in Canada whenever possible. However, some of our service providers might store data on servers in the United States:

• Cloud hosting and backup services
• Email marketing platforms
• Payment processors

When data crosses the border, it's subject to U.S. laws, including potential access by law enforcement under their legal framework. We only use reputable providers who maintain strong security standards.

If this concerns you, let us know - we can discuss options to keep your data Canada-only where feasible.

Our services are for adults. We don't knowingly collect information from anyone under 18. If you're bringing in your teenager's first car, we'll need a parent or guardian to sign off on the paperwork.

If we somehow end up with data from a minor, let us know immediately and we'll delete it faster than a stripped bolt on drain pan day.

We hope it never happens, but if there's ever a security breach that affects your personal information, here's what we'll do:

• Notify affected customers directly within 72 hours of discovering the breach
• Report the incident to the Office of the Privacy Commissioner of Canada as required by law
• Explain what data was compromised and what steps we're taking to fix it
• Provide guidance on how to protect yourself (like monitoring credit reports if financial data was involved)

We'd rather bust our knuckles on a rusted bolt than deal with a breach, so we're constantly working to prevent them.

Things change - laws get updated, we add new services, technology evolves. When we need to update this privacy policy, here's what happens:

• We'll post the new version on this page with an updated "Last Modified" date at the top
• For major changes that affect how we use your data, we'll send an email notification
• You can always check back here to see the current version

Continuing to use our services after changes means you're cool with the updated policy. If you're not, reach out and we can discuss your options.

Got questions about this policy or how we handle your data? Don't be shy - reach out anytime:

If you've got a complaint about how we've handled your personal information and we can't resolve it to your satisfaction, you've got the right to contact: